TUGAS BAHASA INGRIS BISNIS 2 (Business Letters)

Writing Business Letters

Salutation	• Dear Mr. Brown • Dear Ms. White • Dear Sir • Dear Madam • Dear Sir or Madam • Gentlemen
Starting	•  We are writing - to inform you that ... - to confirm ... - to request ... - to enquire about ... • I am contacting you for the following reason... • I recently read/heard about ..... and would like to know .... • Having seen your advertisement in ..., I would like to ... • I would be interested in (obtaining / receiving) ... • I received your address from ----- and would like to ...
Referring to previous   contact	• Thank you for your letter of March 15. • Thank you for contacting us. • In reply to your request, ... • Thank you for your letter regarding ... • With reference to our telephone conversation yesterday... • Further to our meeting last week ... • It was a pleasure meeting you in London last month. • I enjoyed having lunch with you last week in Tokyo. • I would just like to confirm the main points we discussed        on Tuesday.
Making a request	• We would appreciate it if you would ... • I would be grateful if you could ... • Could you please send me ... • Could you possibly tell us / let us have ... • In addition, I would like to receive ... • It would be helpful if you could send us ... • I am interested in (obtaining / receiving) ... • I would appreciate your immediate attention to this matter. • Please let me know what action you propose to take.
Offering help	• Would you like us to ...? • We would be happy to ... • We are quite willing to ... • Our company would be pleased to ...
Giving good news	• We are pleased to announce that ... • I am delighted to inform you that .. • You will be pleased to learn that ...
Giving bad news	• We regret to inform you that ... • I'm afraid it would not be possible to ... • Unfortunately we cannot / we are unable to ... • After careful consideration we have decided (not) to ...
Complaining	• I am writing to express my dissatisfaction with ... • I am writing to complain about ... • Please note that the goods we ordered on ( date )        have not yet arrived. • We regret to inform you that our order n° ----- is now        considerably overdue. • I would like to query the transport charges which seem        unusually high.

Apologizing	We are sorry for the delay in replying to ... I regret any inconvenience caused (by) ... I would like to apologize for the (delay, inconvenience)... Once again, please accept my apologies for ...
Orders	Thank you for your quotation of ... We are pleased to place an order with your company for.. We would like to cancel our order n° ..... Please confirm receipt of our order. I am pleased to acknowledge receipt of your order n° ..... Your order will be processed as quickly as possible. It will take about (two/three) weeks to process your order. We can guarantee you delivery before ...(date) Unfortunately these articles are no longer available / are out of stock.
Prices	Please send us your price list. You will find enclosed our most recent catalogue and price list. Please note that our prices are subject to change without notice. We have pleasure in enclosing a detailed quotation. We can make you a firm offer of ...
Referring to payment	Our terms of payment are as follows  ... Our records show that we have not yet received payment of ... According to our records ... Please send payment as soon as possible. You will receive a credit note for the sum of ...
Enclosing documents	I am enclosing ... Please find enclosed ... You will find enclosed ...
Closing remarks	If we can be of any further assistance, please let us know. If I can help in any way, please do not hesitate to contact me. If you require more information ... For further details ... Thank you for taking this into consideration. Thank you for your help. We hope you are happy with this arrangement. We hope you can settle this matter to our satisfaction.
Referring to future business	We look forward to a successful working relationship in the future. We would be (very) pleased to do business with your company. I would be happy to have an opportunity to work with your firm.
Referring to future contact	I look forward to seeing you next week. Looking forward to hearing from you, ... Looking forward to receiving your comments, I look forward to meeting you on the (date). I would appreciate a reply at your earliest convenience. An early reply would be appreciated.
Ending business letters	◊ Sincerely,    } ◊ Yours sincerely,}  for all customers / clients ◊ Sincerely yours,} ◊ Yours faithfully, in more formal letters ◊ Regards, for those you already know and/or with whom you have a working relationship

1. Contoh business letter (Block Format)

3519 Front Street Mount Celebres, CA 65286  October 5, 2004  Ms. Betty Johnson Accounts Payable The Cooking Store 765 Berliner Plaza Industrial Point, CA 68534  Dear Ms. Johnson: It has come to my attention that your company, The Cooking Store has been late with paying their invoices for the past three months. In order to encourage our customers to pay for their invoices before the due date, we have implemented a discount model where we'll give you 2% off your invoice if you pay us within 10 days of receiving the invoice. I hope that everything is going well for you and your company. You are one of our biggest customers, and we appreciate your business. If you have any questions, feel free to contact me at (555) 555-5555. Sincerely,  Signature  Bob Powers Accounts Receivable

2. Contoh Business Letter (Modified Block Format)

3519 Front Street Mount Celebres, CA 65286  October 5, 2004  Ms. Betty Johnson Accounts Payable The Cooking Store 765 Berliner Plaza Industrial Point, CA 68534  Dear Ms. Johnson: It has come to my attention that your company, The Cooking Store has been late with paying their invoices for the past three months. In order to encourage our customers to pay for their invoices before the due date, we have implemented a discount model where we'll give you 2% off your invoice if you pay us within 10 days of receiving the invoice. I hope that everything is going well for you and your company. You are one of our biggest customers, and we appreciate your business. If you have any questions, feel free to contact me at (555) 555-5555.  Sincerely, Signature Bob Powers   Accounts Receivable

3. Contoh Business Letter (Semi-block Format)

3519 Front Street Mount Celebres, CA 65286  October 5, 2004  Ms. Betty Johnson Accounts Payable The Cooking Store 765 Berliner Plaza Industrial Point, CA 68534  Dear Ms. Johnson: It has come to my attention that your company, The Cooking Store has been late with paying their invoices for the past three months.  In order to encourage our customers to pay for their invoices before the due date, we have implemented a discount model where we'll give you 2% off your invoice if you pay us within 10 days of receiving the invoice.  I hope that everything is going well for you and your company. You are one of our biggest customers, and we appreciate your business. If you have any questions, feel free to contact me at (555) 555-5555.  Sincerely,  Signature Bob Powers Accounts Receivable

CONTOH LAIN BISUNESS LETTER

May 28, 2010 THE HUMAN RESOURCES & ADMINISTRATION HEAD Inara Lightings, Ltd. Abu Dhabi United Arab Emirates Dear Sir or Madam: I am writing to explore the possibility of employment as Document Controller in your reputable firm. I am a Computer Science graduate of the University of the Philippines, Diliman, Quezon City. I bring with me several years of experience as information systems analyst of leading companies that include Nissan Motor Philippines, Inc. My strong computer skills, knowledge of modern word processing software, and project management tools are but some of the things that make me an asset to your company. Attached is my resume for your perusal. Should you require any further information, I can be reached at 632-555-1234 (during regular business hours), or at 632-555-6789 (during regular business hours). Sincerely, (signed) RINI MARLINA

January 28, 2012 Mr. George Gilhooley XYZ Company 87 Delaware Road Hatfield, CA 08065 (909) 555-5555 george.gillhooley@email.com Dear Mr. Gilhooley, I am writing to apply for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my resume and three references. The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: I have successfully designed, developed, and supported live use applications I strive for continued excellence I provide exceptional contributions to customer service for all customers With a BS degree in Computer Programming, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed. Please see my resume for additional information on my experience. I can be reached anytime via email at george.gillhooley@email.com or my cell phone, 909-555-5555. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, ALI

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